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Terms and Conditions

Once the customer orders from our site he or she agrees to the following terms and conditions. We therefore strongly advise all our customers that you read and fully understand them before placing order.

We reserve the full right to change the terms and conditions at any point. These terms though come into effect when they are posted on our site.

The contract

When a customer places an order on our site, he or she will receive an acknowledgement e-mail confirming the receipt of the order. The email will only be an acknowledgement and will not constitute or include the acceptance of your order. A contract between the customer and our site will not be formed until we send a confirmation e-mail that the ordered goods have been dispatched to the customer. Only those goods which are listed in the confirmation e-mail sent during the time of dispatch will be included there in the contract.

Pricing and Availability

We at Miaindia have tried to ensure that all images, descriptions and stock levels listed on our website are accurate. However, errors do occur from time to time. As such, we will surely inform our customers of it as soon as possible and give them the option of reconfirming the order at the correct price or cancelling it. If we fail to contact the customers we will mark the order as cancelled. If incase the customer cancels and have already paid for the goods, he or she will receive a full refund.

Delivery costs will be charged added; such additional charges which are clearly displayed where applicable.

Payment methods

Payments can be made for by using debit or credit card through the secure online payment facility at our site by using ZaakPay.  We use reliable ZaakPay online payment services to ensure secure trading.  Additional security procedures are provided through Verification by Mastercard and Visa.

Promotional discount codes

The promotional discount codes may be offered through marketing material and the discount code can be applied to all specified purchases which are made through our website. The code can also be added on the payment page where the discount will be automatically applied.

Delivery

Kindly refer to our delivery and returns page.

Cancellations & Returns

If the customer wishes to cancel any order before the product have been received, kindly contact us through the online form or through email and we will try to stop the item from being dispatched. Kindly contact us in writing within 7 working days if the goods need to be returned. You are requested to return as per the returns procedure mentioned on the delivery and returns page. Also, the customer can also return or exchange any item within 7 days of receipt of the ordered goods provided that they remain with their original condition and packaging.

In the rare event if a product is faulty, do inform us at our site and we will arrange either an exchange of the product (with no additional delivery costs) or a refund which includes a refund of the delivery cost. Kindly refer to the delivery and returns page. All other exchanges made will incur additional postage costs. Kindly also ensure that the goods do not get damaged during their transit as they remain your responsibility until they reach us. Please retain proof of the postage and include the order number with the return.

Exclusion of Liability

We at Miaindia exclude all representations, the warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the full extent as permitted by law. We accept no liability for any type of losses or damages which are not reasonably foreseeable and arising out of or in connection with the mentioned terms and conditions or your use of our site.

Except for to the extent required by applicable law, Miaindia shall not be in any way liable to any person for any loss or damage done which may arise from the use of or reliance on any content and information displayed on this site.

If any mentioned provision of these disclaimers and exclusions be unlawful, void or for any reason seem unenforceable then that provision shall be deemed severable and will not affect the validity and enforceability of the remaining mentioned provisions.

Nothing in the mentioned terms and conditions shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, the mentioned terms and conditions shall not limit or exclude any liability which we are not permitted to limit or to exclude under applicable law.

Feedback

Miaindia always welcomes feedback from customers. If any customer would like to send us feedback or any comments, he or she is free to do so at our email.

Copyright and Trademark

The contents of Miaindia website (including all pictures, designs, logos, images, text and other materials) are the copyright registered trademark information to Miaindia.

Site Availability

We, at Miaindia will always try to ensure that our site is available at all times, but cannot though guarantee this.  For technical reasons, our site may be unavailable (in whole or in part) during some times, and we cannot guarantee that you our valuable customers will be advised of this in advance.

Your Information

The information that you give us must be complete, accurate, correct and up to date. Miaindia reserves the right to cancel any order if we find that the information that you provided us is incomplete, incorrect and not up to date [or your account is used (or we suspect it has been used) in connection with fraud, illegality, offensive or abusive conduct, the infringement or intellectual property rights, or to cause anxiety or annoyance to any person]